{"id":647,"date":"2024-02-22T11:22:10","date_gmt":"2024-02-22T10:22:10","guid":{"rendered":"http:\/\/malrauxbethune.net\/?page_id=647"},"modified":"2024-02-22T11:51:20","modified_gmt":"2024-02-22T10:51:20","slug":"bac-pro-metiers-de-laccueil","status":"publish","type":"page","link":"https:\/\/malrauxbethune.net\/index.php\/bac-pro-metiers-de-laccueil\/","title":{"rendered":"Bac pro M\u00e9tiers de l\u2019Accueil"},"content":{"rendered":"\n<h2 class=\"wp-block-heading\">La formation<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Ce Bac Pro forme des charg\u00e9s de l\u2019accueil exer\u00e7ant dans toutes organisations susceptibles de recevoir des visiteurs, des clients, des usagers et du trafic t\u00e9l\u00e9phonique.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Le titulaire de ce dipl\u00f4me exerce des fonctions de charg\u00e9 d\u2019accueil, de standardiste, de t\u00e9l\u00e9conseiller. Il traite les demandes en face-\u00e0-face ou par t\u00e9l\u00e9phone, \u00e9value la satisfaction de l\u2019interlocuteur, prend en charge les r\u00e9clamations. Il a \u00e9galement des comp\u00e9tences commerciales. Il peut \u00e9galement occuper des postes d\u2019agent multiservices d\u2019accueil dans les h\u00f4pitaux ou \u00eatre agent d\u2019accueil ou agent d\u2019escale dans les transports.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Les stages<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">La dur\u00e9e des PFMP est de 14 semaines. Cette dur\u00e9e est fractionn\u00e9e en 2 p\u00e9riodes.<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>En Premi\u00e8re : 8 semaines, <\/li>\n\n\n\n<li>En Terminale : 6 semaines.<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">Les crit\u00e8res d\u2019admission<\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Dynamique, souriant(e),<\/li>\n\n\n\n<li>Curieux (se), motiv\u00e9(e)<\/li>\n\n\n\n<li>Sens du relationnel,<\/li>\n\n\n\n<li>Bonne organisation,<\/li>\n\n\n\n<li>Prise d\u2019initiatives, <\/li>\n\n\n\n<li>Culture g\u00e9n\u00e9rale correcte.<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">La poursuite d&#8217;\u00e9tudes et les d\u00e9bouch\u00e9s<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Le Bac Pro a pour premier objectif l\u2019insertion professionnelle mais, une poursuite d\u2019\u00e9tudes est envisageable en BTS ou en Mention Compl\u00e9mentaire (MC) :<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>MC Accueil dans les Transports,<\/li>\n\n\n\n<li>MC Accueil R\u00e9ception,<\/li>\n\n\n\n<li>BTS Gestion de la PME,<\/li>\n\n\n\n<li>BTS Support \u00e0 l\u2019Action Manag\u00e9riale,<\/li>\n\n\n\n<li>BTS Management Commercial Op\u00e9rationnel,<\/li>\n\n\n\n<li>BTS N\u00e9gociation et Digitalisation de la Relation Client, &#8211; BTS Tourisme.<\/li>\n<\/ul>\n\n\n\n<div class=\"wp-block-media-text is-stacked-on-mobile\"><figure class=\"wp-block-media-text__media\"><\/figure><div class=\"wp-block-media-text__content\">\n<p class=\"wp-block-paragraph\"><\/p>\n<\/div><\/div>\n","protected":false},"excerpt":{"rendered":"<p>La formation Ce Bac Pro forme des charg\u00e9s de l\u2019accueil exer\u00e7ant dans toutes organisations susceptibles de recevoir des visiteurs, des clients, des usagers et du trafic t\u00e9l\u00e9phonique. Le titulaire de ce dipl\u00f4me exerce des fonctions de charg\u00e9 d\u2019accueil, de standardiste, de t\u00e9l\u00e9conseiller. [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-647","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/malrauxbethune.net\/index.php\/wp-json\/wp\/v2\/pages\/647","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/malrauxbethune.net\/index.php\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/malrauxbethune.net\/index.php\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/malrauxbethune.net\/index.php\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/malrauxbethune.net\/index.php\/wp-json\/wp\/v2\/comments?post=647"}],"version-history":[{"count":4,"href":"https:\/\/malrauxbethune.net\/index.php\/wp-json\/wp\/v2\/pages\/647\/revisions"}],"predecessor-version":[{"id":652,"href":"https:\/\/malrauxbethune.net\/index.php\/wp-json\/wp\/v2\/pages\/647\/revisions\/652"}],"wp:attachment":[{"href":"https:\/\/malrauxbethune.net\/index.php\/wp-json\/wp\/v2\/media?parent=647"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}